Messaging Service

Create Message

1. Select message type: Type B or AFTN.
2. Select From when more than one messaging address pair is available. AFTN only shows pairs with an AFTN address.
3. Choose the priority code shown for that message type.
4. Enter one or more destination addresses.
5. For Type B only, enter a DS Code when double-signing is needed.
6. Enter Subject when required. The Subject is added after the date/time group.
7. Enter Message Text.
8. Use Save Draft to continue later, or Send to create the outbound message file.
9. Messages submitted by email use the user's default active address pair.

Inbox, Draft, and Sent

• Inbox shows received inbound messages addressed to the user.
• Draft stores unfinished messages. Open a draft to finish editing and send it.
• Sent shows messages created and sent by the user.
• Use filters to narrow the list by message text, address, type, priority, subject, or date where available.
• Click Size on a message row to open the message detail view.

Reply, Forward, Print, and Delete

• Reply and Forward start a new Create Message form based on the selected message.
• Cancel from Reply or Forward returns to the previous message list.
• Print creates a PDF copy for browser viewing or download.
• Delete hides the message from the user's normal list. Admin cleanup controls permanent deletion.

Inbound and Outbound Files

• Inbound processing reads message files from the configured inbound folder.
• Outbound files are created when users send messages.
• Message files are named with timestamp information and originator where available.
• Unmatched inbound messages are visible to admin users when no recipient address belongs to an active address pair of an active user.

APIS Service

Manual Input

1. Enter flight information, including flight number, airports, STD, and ETA.
2. Select traveler type: passenger or crew.
3. Enter each traveler's required document and identity information.
4. Use Add Traveler when the flight has more than one traveler.
5. Save keeps partial work. Upload validates the submission and schedules it if valid.

Excel Upload

• Use the provided APIS upload template for structured passenger or crew data.
• Validation errors are shown in the submission list and detail page.
• If the same flight number, traveler type, and STD already exist, the app asks for confirmation before replacement.
• Cancelled submissions are still included in replacement checking.

Submission Status

Cancel Rules

• Cancel is available only for SAVE, UPLOADED, and SCHEDULED submissions.
• Cancelled submissions stay visible in lists and reports.
• Submitted submissions cannot be cancelled because outbound files may already exist.
• Failed and validation-failed submissions do not need Cancel because they are not automatically processed further.

Reference Tables

• Routes defines which country/region/airport routes the user may operate.
• Airlines defines airline master data.
• User's Airlines defines which airlines a user may operate and whether traffic is paid by airline.
• User's APP defines which countries/regions require inbound or outbound APP for the user.
• Travel Document Types and Document Type Mappings control APIS document type validation and message composition.

Contact for Help